License 89870-8579-R-853526, UK Gambling Commission. Independent audits by QUINEL, eCOGRA, and Gaming Laboratories International.
Average payout in 11 minutes. £41M paid weekly to players, up to £42,000 per withdrawal.
256-bit TLS encryption. Your details secured to banking standards, verified by independent auditors.
You need a person
Instead of waiting alone, choose the right line
Which channel suits your question, and how quickly each one replies.
A real person, fast
By two minutes of opening chat, a specialist is with you, which suits stuck logins, live bets and anything you would rather not spell out in an e-mail.
Written detail helps for statements, bonus disputes and documents; write to [email protected] and expect a reply within two hours, whatever the hour you send it.
Removes the worry that a bad answer is the end of the road.
Send the missing detail
At the moment a reply disappoints you, say so in the same thread and describe what went wrong, with the date, the amount and the reference of the transaction. Support reopens the case and confirms the new reading in writing.
Your follow-up lands
Within two hours of your follow-up, a support agent sets out what the casino can and cannot do. Written replies land in your inbox, so you keep a dated record of what was promised.
A senior review of the file
When that answer still leaves you short, ask for the complaint to be escalated in writing to [email protected]. A senior handler reviews the file and then issues the casino's final position on the matter.
Eight weeks without a ruling
By the time eight weeks have passed without a final position, you may take the same file to the UK Gambling Commission. Tenbet Casino supplies the reference you need for that step.
Straight to the right desk
Skip the queue, use the department address
That fear of a message sitting unseen, because it landed on the wrong desk.
Tenbet Casino answers the six things players ask most, in plain words and without delay.
trustWhy can I get help at three in the morning?+
Because the support desk at Tenbet Casino never closes. Advisers answer live chat and the phone around the clock, every day of the year, in GMT. Emails are read on the same schedule, so a message written at midnight reaches a person within two hours.
trustWhat happens when I check the licence before joining?+
You will find Tenbet Casino regulated by the UK Gambling Commission, licence number 89870-8579-R-853526, and operated by Tenbet Casino Ltd, Company No. 78321983. Both lines belong on any page where you consider where your money goes.
trustWhat if my documents take longer than a day to clear?+
Roughly twenty-six hours is the usual span from upload to a decision. Most files clear well inside that window once all three items are readable. Should the clock pass twenty-six hours with no word, a quick chat with an adviser will show where the review stands.
trustWhy do you ask for my details but never my password?+
A password stays yours alone, and no adviser needs it to open your file. Instead, have your registered email address, full name and date of birth ready when you start. Those three let support locate the account and keep it safe.
trustDo I need to involve the regulator to get a reply?+
No, start closer to home. Ask for the decision to be reviewed and send the case to [email protected], where it is logged and examined. Only if that reply still falls short should you take the matter to the UK Gambling Commission.
trustCan I ask for a copy of everything you hold on me?+
Yes, and asking costs nothing. Write to [email protected] from your registered address and request either a copy of your personal data or its deletion. Requests are answered within one month, and deletion follows once legal record-keeping duties allow.
You are about to describe a problem?
One minute of gathering saves a round of questions later.
Your registered e-mail address
The transaction date and amount
The reference of any payment
The device you were using
A screenshot of the message or game
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